1) Cancellation: Cancel up to 14 days (30 days standard) before your cruise day to receive 100% refund.
2) Reschedule: Reschedule your cruise up to 1 day (14 days standard) before your cruise so there’s no more stress about unexpected changes.
3) Unsafe operating conditions*/**/***: If it’s unsafe to operate on the cruise day you can choose to a) reschedule within 1 year (standard 6 months) or b) cancel your order and receive 100% (50% standard) refund of your hire fee + 100% refund for pre-ordered drinks.
*BAD weather/unsafe to operate: e.g. strong wind, heavy rain, thunderstorm, temperatures over 38 degrees C.
**GOOD weather: all other conditions: e.g. light rain with low wind speed are acceptable, so are temperatures less than 38 degrees C.
***Decisions are based on weather forecasts 1 day before the function’s date. We’ll contact you if needed!
This extra must be booked within 24hrs of creating the order and can’t be added after that.